Terms and Conditions (June 2024)

For all bookings made within 14 weeks/98 days of the arrival date, the full amount of the booking cost are required to be paid.

It is essential that all travellers and groups arrange their own suitable and adequate travel / holiday insurance cover. Your travel insurance should then provide cover in the event of cancellations or curtailment due to injuries that can occur in sport.

We plan the arrangements for our experiences many months in advance and although it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen. We reserve the right to make such changes at any time. If we have to make a major change to your agreed schedule you may either: (a) Accept the changed arrangements. (b) Purchase another experience from us at the same price within 12 months of the original travel departure date.

If it becomes necessary for you or any member of your group to cancel your booking or part of it, you must inform us in writing immediately via email to hello@padeltripper.com

Cancellation charges are calculated from the date we receive written notification. Please see below:
More than 98 days before departure – Loss of Deposit
From 97 to 1 day before departure – 100% of total booking

We will endeavour to fill the space you have paid for, if we can we will offer you a future experience of the same value if possible or a patial refund if it we can fill the exact space. When we take a booking we immediately have to pay non-refundable insurance fees and other costs so any refund that we may offer will be minus these fees.

In the unlikely event of there being something not to your liking whilst attending one of our events that is in our direct control, you must report it to us immediately. Unless there is a valid reason why you fail to report your complaint to us then we will not consider ourselves to be liable in respect of complaints, which were not registered. If the matter cannot be rectified immediately, details of your complaint should be submitted in writing hello@padeltripper.com no later than 7 days after your date of return. We will not accept liability in respect of claims received outside this period.

Our events are usually held in the sunniest places in Europe which generally ensures good weather. However, we do not accept responsibility in the event of inclement weather to the coaching programme, which may need to be rearranged. Every effort will be made to make up the lost hours but this cannot be guaranteed. Our clients freely accept the risk that weather conditions may affect in whole or part the number of hours to be provided.

If, in the opinion of the Padel Tripper representative on site, your behaviour or the behaviour of anyone in your party/group is such that it impairs the enjoyment or upsets other clients, disrupts the activities or upsets any of our local residence or suppliers, in the first instance you will be given a warning, but if the unacceptable behaviour persists, we reserve the right to terminate all arrangements immediately without refund. Any charges incurred as a result of unacceptable behaviour are the responsibility of the group or individual and must be paid for prior to your departure from the resort or hotel. This may incur extra flight costs & transfer fees payable by the offending party or parties. Also we reserve the right at our absolute discretion to terminate without notice the event arrangements of any client or customer whose behaviour is such that it is likely in our opinion to cause distress, damage to other customers, employees, property/local residents or to any third party. Full cancellation charges will apply and we will be under no obligation whatsoever to provide a refund or compensation for costs that may be incurred. Padel Tripper Ltd has no control over the behaviour of person(s) / group(s) staying at, or visiting the same sports centre/accommodation and is not responsible for any withdrawal or impairment of facilities, loss or damage caused.

By booking onto one of our events you agree the you and all participants are of a sufficient level of fitness to play padel for a number of hours each day during your stay without assistance. By their very nature, our events will require a reasonable level of athletic ability. We reserve the right to exclude you from individual activities or from the coaching programme as a whole if in the considered opinion of our team the demands of the sport would be detrimental to the interests or safety of you or the group as a whole. It is your responsibility to ensure you are able to participate fully and we cannot refund you for any missed activities. 

You will appreciate that many people and companies, over whom Padel Tripper has no control, are involved in the planning and provisions of your booking. Padel Tripper Ltd has taken all reasonable steps to ensure that the supplier of services provided are of an acceptable standard. We will accept responsibility for the proven negligent acts and/or omissions of our employees and agents whilst acting within the scope of or arising as a result of death, bodily injury or illness to you or any member of your party. However please note: liability will only be accepted if you can prove that the death, injury or illness was caused by the negligence of Padel Tripper Ltd, its servants or agents. No liability can be accepted for any negligent acts or omissions of air or sea carriers, whose responsibilities are governed by international convention, which may limit or exclude liability. We cannot accept any liability for loss, damage or expense resulting from war or terrorist activities threatened or actual, civil unrest, closure of airports, industrial action threatened or actual or any event outside our control where such events delay, extend or compel a change in arrangements. We shall not be responsible in the event that any named host coach is not available as a consequence of injury, illness or any other reason beyond our control.

The Contract shall be governed, construed, interpreted and shall take effect solely in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts with regard to any and all disputes arising between You and Us.